Answers to frequently asked questions.

Booking is recommended or required for ECG, Holter monitoring, overnight pulse oximetry and ear piercing. For quick checks and other services, contact us first so we can confirm availability, preparation and timing.

No. Your request tells us your preferred time. The appointment is confirmed only when the pharmacy replies with a date and time.

Bring your Italian health card, any referral and relevant previous reports. The page for each service also explains recommended clothing and preparation.

The method depends on the service and reporting platform. At your appointment we will explain whether the report is collected at the pharmacy or delivered through another secure method.

No. The request form prepares only an organisational message. Do not include diagnoses, medicines, symptoms, your Italian tax identification code (codice fiscale) or images of prescriptions. If documents are required, we will explain how to provide them.

It depends on the measurement and purpose of the check. Ask when booking, and do not change your medicines or diet without medical advice.

In many cases this is possible when the active ingredient, strength and dosage form match, subject to non-substitution instructions and applicable rules. The pharmacist will check your specific prescription.

No. Reimbursement depends on the medicine category, prescription, any applicable notes and the patient’s circumstances. We can explain how the rules apply to the prescription you present.

Neither this website nor our booked pharmacy services provide emergency care. In an emergency, call 112. To find the pharmacy currently on duty, use the on-duty pharmacies page and call before travelling.